Salesforce Administrator {Hyderabad or Gurgaon, India}


Job Description:

We are looking for a full-time Salesforce Administrator who will be responsible for the configuration, maintenance, and development of Kline’s Salesforce platform. The Salesforce Administrator will also be responsible for the internal reporting infrastructure, as well as the provision of training and support to users. Additionally, the Salesforce Administrator will provide Salesforce support to the team and coordinate related projects as assigned.

Job Responsibilities:

Salesforce Administration

  • Manage Salesforce security including roles, profiles, sharing rules, workflows and groups
  • Maintain and customize the Sales Cloud org
  • Build custom reports, dashboards, and workflows
  • Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues
  • Develop training materials and provide training and support to Salesforce end users
  • Maintain database for integrity and accuracy including cleansing and duplicate record management
  • Manage all Salesforce-related technical resources and migration of data into Salesforce
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users

Administrative and Sales Support

  • Generate a variety of sales-related reports
  • Administer email templates utilized within the sales group
  • Administer KPI and related reporting for the sales group
  • Coordinate activities between sales and other departments (such as Marketing)

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task or responsibility.

Job Requirements:

  • Ability to solve problems as you work
  • Keen eye for detail and analytical skills
  • Ability to manage many moving parts and details at once
  • Organizational and time management skills with the ability to complete work within established time frames
  • Ability to prioritize and coordinate multiple projects and competing work demands
  • Ability to see the “big picture” while managing several small projects
  • Ability to work independently and be self-motivated
  • Excellent verbal and written communication skills
  • Ability to report work orally or in writing to supervisor as required
  • Positive interpersonal skills, including the ability to establish and maintain cooperative, courteous working relationships with others
  • Salesforce certification required (ADM 201 certification)
  • Bachelor’s Degree in Business, Communications, Marketing, or other related field preferred
  • Two to four years related experience including utilization of Salesforce platform
  • Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365/Teams; PARDOT
  • Experience in implementation, training and documentation preferred

We Offer:

  • A world-class international work environment located in Hyderabad or Gurgaon, India
  • A dynamic, multi-cultural team and collegial work atmosphere
  • Practical use of English and valuable work experience with a well-established consulting and market research firm

Kline & Company offers a competitive compensation and benefits package in a supportive work environment. Interested and qualified candidates should apply by submitting their resume via our website.

Equal Opportunity Employer, M/F/D/V