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Market Research: U.S. Consumers’ Perceptions of
OTC Drugs 2007

U.S. Consumers’ Perceptions of OTC Drugs 2007


Published May 2007

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This study is designed to provide OTC marketers with a comprehensive look at how and why consumers buy OTC drugs. It examines their unmet needs to provide subscribers with insights and actionable recommendations on which they can base new product development strategies. It also contrasts how consumers purchase and use drugs that have been switched from prescription status with traditional OTCs. (Y631)

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FULL REPORT [US$ 19 400 (nineteen thousand four hundred US Dollars)]

INTRODUCTION [US$ 0]

  • Table 1-1 RANGES OF SUBQUOTAS FOR SAMPLE
  • Table 1-2 NUMBER OF RESPONDENTS BY OTC PRODUCT CLASS
  • Table 1-3 NUMBER OF RESPONDENTS BY ETHNIC BACKGROUND
  • Table 1-4 NUMBER OF RESPONDENTS BY GENDER
  • Table 1-5 NUMBER OF RESPONDENTS BY REGION
  • Table 1-6 NUMBER OF RESPONDENTS BY AGE
  • Table 1-7 NUMBER OF RESPONDENTS BY INCOME LEVEL
  • Table 1-8 NUMBER OF RESPONDENTS BY EDUCATIONAL LEVEL
  • Table 1-9 NUMBER OF RESPONDENTS BY HOUSEHOLD SIZE
  • Figure 1-1 U.S. GEOGRAPHIC REGIONS EXAMINED IN THE STUDY

CONSUMER USAGE OF OTCs [US$ 5 000]

  • Table 3-1 DEMOGRAPHIC COMPOSITION OF OTC SURVEY RESPONDENTS
  • Figure 3-1 “WHAT ARE YOUR PRIMARY REASONS FOR BUYING AND/OR USING OTC MEDICATIONS?”
  • Figure 3-2 “ON AVERAGE, HOW MUCH MONEY DOES YOUR HOUSEHOLD SAVE ON OTC MEDICATIONS THROUGH USE OF YOUR FLEXIBLE SPENDING ACCOUNT PER YEAR?”
  • Figure 3-3 “WHERE DO YOU NORMALLY PURCHASE YOUR OTC MEDICATIONS?”
  • Figure 3-5 “WHY DO YOU NORMALLY PURCHASE YOUR OTC MEDICATIONS FROM DRUG STORES?”
  • Figure 3-6 “WHY DO YOU NORMALLY PURCHASE YOUR OTC MEDICATIONS FROM FOOD/GROCERY STORES?”
  • Figure 3-7 “WHY DO YOU NORMALLY PURCHASE YOUR OTC MEDICATIONS FROM MASS MERCHANDISERS?”
  • Figure 3-8 “WHY DO YOU NORMALLY PURCHASE YOUR OTC MEDICATIONS FROM WAREHOUSE CLUBS?”
  • Figure 3-9 “WHAT TYPES OR CATEGORIES OF BTC PRODUCTS HAVE YOU ASKED A PHARMACIST OR STORE CLERK FOR IN THE PAST YEAR?”
  • Figure 3-10 “WHY WOULD YOU NOT ASK A PHARMACIST OR STORE CLERK FOR BTCs?”

CONSUMER PERCEPTIONS AND USAGE OF OTCS BY PRODUCT CLASS [US$ 7000]

  • Table 4-1 MEDICATIONS PURCHASED VERSUS MEDICATIONS USED
  • Figure 4-1 “WHAT THREE CLASSES OF OTC MEDICATIONS DO YOU PERSONALLY USE/ PURCHASE MOST FREQUENTLY?”
  • Figure 4-2 “WHERE DO YOU PURCHASE YOUR ANTACIDS/HEARTBURN REMEDIES OR ACID REDUCERS?”
  • Figure 4-3 “WHERE DO YOU PURCHASE YOUR FIBER PRODUCTS?”
  • Figure 4-4 “WHERE DO YOU PURCHASE YOUR LAXATIVES?”
  • Figure 4-5 “WHERE DO YOU PURCHASE YOUR OTHER DIGESTIVES?”
  • Figure 4-6 “WHERE DO YOU PURCHASE YOUR INTERNAL ANALGESICS?”
  • Figure 4-7 “WHERE DO YOU PURCHASE YOUR TOPICAL PRODUCTS?”
  • Figure 4-8 “WHERE DO YOU PURCHASE YOUR ALLERGY PILLS/TABLETS?”
  • Figure 4-9 “WHERE DO YOU PURCHASE YOUR COUGH, COLD, AND OTHER UPPER RESPIRATORY PRODUCTS?”
  • Figure 4-10 “WHERE DO YOU PURCHASE YOUR FEMININE PRODUCTS?”
  • Figure 4-11 “WHERE DO YOU PURCHASE YOUR OTHER PRODUCTS?”
  • Figure 4-12 “ON AVERAGE, ABOUT HOW FREQUENTLY DO YOU BUY ANTACIDS, HEARTBURN REMEDIES, AND ACID REDUCERS?”
  • Figure 4-13 “ON AVERAGE, ABOUT HOW FREQUENTLY DO YOU BUY FIBER PRODUCTS?”
  • Figure 4-14 “ON AVERAGE, ABOUT HOW FREQUENTLY DO YOU BUY LAXATIVES?”
  • Figure 4-15 “ON AVERAGE, ABOUT HOW FREQUENTLY DO YOU BUY OTHER DIGESTIVES?”
  • Figure 4-16 “ON AVERAGE, ABOUT HOW FREQUENTLY DO YOU BUY INTERNAL ANALGESICS?”
  • Figure 4-17 “ON AVERAGE, ABOUT HOW FREQUENTLY DO YOU BUY TOPICAL PRODUCTS?”
  • Figure 4-18 “ON AVERAGE, ABOUT HOW FREQUENTLY DO YOU BUY ALLERGY PILLS/TABLETS?”
  • Figure 4-19 “ON AVERAGE, ABOUT HOW FREQUENTLY DO YOU BUY COUGH, COLD, AND OTHER RESPIRATORY PRODUCTS?”
  • Figure 4-20 “ON AVERAGE, ABOUT HOW FREQUENTLY DO YOU BUY FEMININE PRODUCTS?”
  • Figure 4-21 “ON AVERAGE, ABOUT HOW FREQUENTLY DO YOU BUY OTHER PRODUCTS (SLEEP AIDS, SMOKING CESSATION AIDS, AND HOME DIAGNOSTIC TEST KITS)?”
  • Figure 4-22 “WHICH OF THE FOLLOWING REASONS INFLUENCE YOU TO PURCHASE AND/ OR USE YOUR PREFERRED BRAND OF ANTACIDS/HEARTBURN REMEDIES/ ACID REDUCERS?”
  • Figure 4-23 “WHICH OF THE FOLLOWING REASONS INFLUENCE YOU TO PURCHASE AND/ OR USE YOUR PREFERRED BRAND OF FIBER PRODUCTS?”
  • Figure 4-24 “WHICH OF THE FOLLOWING REASONS INFLUENCE YOU TO PURCHASE AND/ OR USE YOUR PREFERRED BRAND OF LAXATIVES?”
  • Figure 4-25 “WHICH OF THE FOLLOWING REASONS INFLUENCE YOU TO PURCHASE AND/ OR USE YOUR PREFERRED BRAND OF OTHER DIGESTIVES?”
  • Figure 4-26 “WHICH OF THE FOLLOWING REASONS INFLUENCE YOU TO PURCHASE AND/ OR USE YOUR PREFERRED BRAND OF INTERNAL ANALGESICS?”
  • Figure 4-27 “WHICH OF THE FOLLOWING REASONS INFLUENCE YOU TO PURCHASE AND/ OR USE YOUR PREFERRED BRAND OF TOPICAL PRODUCTS?”
  • Figure 4-28 “WHICH OF THE FOLLOWING REASONS INFLUENCE YOU TO PURCHASE AND/ OR USE YOUR PREFERRED BRAND OF ALLERGY PILLS/TABLETS?”
  • Figure 4-29 “WHICH OF THE FOLLOWING REASONS INFLUENCE YOU TO PURCHASE AND/ OR USE YOUR PREFERRED BRAND OF COUGH, COLD, AND OTHER UPPER RESPIRATORY PRODUCTS?”
  • Figure 4-30 “WHICH OF THE FOLLOWING REASONS INFLUENCE YOU TO PURCHASE AND/ OR USE YOUR PREFERRED BRAND OF FEMININE PRODUCTS?”
  • Figure 4-31 “WHICH OF THE FOLLOWING REASONS INFLUENCE YOU TO PURCHASE AND/ OR USE YOUR PREFERRED BRAND OF OTHER PRODUCTS?”
  • Table 4-2 REASONS WHY CONSUMERS BUY OTCs BY PRODUCT CLASS
  • Table 4-3 WHO OTCs ARE PURCHASED FOR BY PRODUCT CLASS
  • Table 4-4 FREQUENCY OF SYMPTOMS EXPERIENCED BY SOMEONE IN THE HOUSEHOLD AND ADDRESSED WITH OTCs BY PRODUCT CLASS
  • Table 4-5 EFFECTIVENESS OF ADVERTISING BY PRODUCT CLASS
  • Table 4-6 “WHEN YOU PURCHASE, WOULD YOU SAY YOU NORMALLY BUY A NATIONAL BRAND OR A STORE BRAND?”

CONSUMERS' UMNET NEEDS [US$ 6 000]

  • Table 5-1 PRODUCT ATTRIBUTES RANKED BY RESPONDENTS AS “MOST IMPORTANT” FOR OTCs IN GENERAL
  • Table 5-2 PRODUCT ATTRIBUTES RANKED BY RESPONDENTS AS “SECOND MOST IMPORTANT” FOR OTCs IN GENERAL
  • Table 5-3 PRODUCT ATTRIBUTES RANKED BY RESPONDENTS AS “LEAST IMPORTANT” FOR OTCs IN GENERAL
  • Figure 5-1 IMPORTANCE RANKINGS OF PRODUCT ATTRIBUTES FOR OTCs IN GENERAL
  • Table 5-4 OTC PRODUCT CLASSES THAT REQUIRE IMPROVEMENT
  • Table 5-5 CONSUMER COMMENTS ON IMPROVEMENTS NEEDED FOR OTCs IN GENERAL
  • Table 5-6 IMPROVEMENTS NEEDED FOR ANTACIDS/HEARTBURN REMEDIES/ACID REDUCERS
  • Table 5-7 IMPROVEMENTS NEEDED FOR LAXATIVES
  • Table 5-8 IMPROVEMENTS NEEDED FOR OTHER DIGESTIVES
  • Table 5-9 IMPROVEMENTS NEEDED FOR FIBER PRODUCTS
  • Table 5-10 IMPROVEMENTS NEEDED FOR INTERNAL ANALGESICS
  • Table 5-11 IMPROVEMENTS NEEDED FOR TOPICAL PRODUCTS
  • Table 5-12 IMPROVEMENTS NEEDED FOR ALLERGY PILLS/TABLETS
  • Table 5-13 IMPROVEMENTS NEEDED FOR COUGH, COLD, AND OTHER UPPER RESPIRATORY PRODUCTS
  • Table 5-14 IMPROVEMENTS NEEDED FOR FEMININE PRODUCTS
  • Table 5-15 IMPROVEMENTS NEEDED FOR OTHER PRODUCTS

CONSUMER PERCEPTIONS OF RX-TO-OTC-SWITCH BRANDS [US$ 6 000]

  • Table 6-1 RX-TO-OTC-SWITCH USAGE BY BRAND
  • Table 6-2 COMPARISON OF RX VS. OTC USAGE OF SWITCH BRANDS
  • Table 6-4 PERCEIVED EFFICACY OF RX-TO-OTC-SWITCH BRANDS
  • Table 6-5 OUT-OF-POCKET COSTS FOR RX-TO-OTC-SWITCH BRANDS
  • Table 6-6 NUMBER OF CONSUMERS WHO RECEIVED RECOMMENDATIONS FOR RX-TO-OTC-SWITCH BRANDS
  • Table 6-7 SOURCE OF RECOMMENDATIONS FOR RX-TO-OTC-SWITCH BRANDS
  • Table 6-8 IMPORTANCE OF PRODUCT FEATURES FOR ALEVE
  • Table 6-9 IMPORTANCE OF PRODUCT FEATURES FOR BENADRY
  • Table 6-10 IMPORTANCE OF PRODUCT FEATURES FOR CLARITIN/CLARITIN D
  • Table 6-11 IMPORTANCE OF PRODUCT FEATURES FOR IMODIUM
  • Table 6-12 IMPORTANCE OF PRODUCT FEATURES FOR LAMISIL
  • Table 6-13 IMPORTANCE OF PRODUCT FEATURES FOR LOTRIMIN ULTRA
  • Table 6-14 IMPORTANCE OF PRODUCT FEATURES FOR MONISTAT
  • Table 6-16 IMPORTANCE OF PRODUCT FEATURES FOR NICODERM CQ
  • Table 6-17 IMPORTANCE OF PRODUCT FEATURES FOR NICORETTE
  • Table 6-18 IMPORTANCE OF PRODUCT FEATURES FOR PEPCID
  • Table 6-19 IMPORTANCE OF PRODUCT FEATURES FOR PRILOSEC OTC
  • Table 6-20 IMPORTANCE OF PRODUCT FEATURES FOR ROGAINE
  • Table 6-21 IMPORTANCE OF PRODUCT FEATURES FOR ZANTAC
  • Table 6-22 BRAND LOYALTY FOR RX-TO-OTC-SWITCH BRANDS
  • Table 6-27 USE OF STORE-BRAND VERSIONS OF RX-TO-OTC-SWITCH BRANDS
  • Table 6-28 DEGREE OF SIMILARITY BETWEEN STORE-BRAND AND NATIONAL-BRAND RX-TO-OTC SWITCHES
  • Table 6-29 PERCEIVED DIFFERENCES BETWEEN STORE BRANDS AND NATIONAL BRANDS OF RX-TO-OTC SWITCHES
  • Table 6-30 FREQUENCY OF COMPARING PRICES BETWEEN STORE BRANDS AND NATIONAL BRANDS OF RX-TO-OTC SWITCHES
  • Table 6-31 WHICH CONDITIONS, IF ANY, WOULD YOU TREAT IF OTCs WERE AVAILABLE?
  • Table 6-32 PRESCRIPTION DRUGS CONSUMERS WOULD CONSIDER USING IN OTC FORM
  • Table 6-33 PRESCRIPTION DRUGS NAMED BY CONSUMERS THAT THEY WOULD LIKE TO SEE AVAILABLE OTC
  • Table 6-34 CONDITIONS NAMED BY CONSUMERS THAT THEY WOULD LIKE TO TREAT USING OTCs
  • Table 6-35 DEMOGRAPHIC COMPOSITION OF RX-TO-OTC SWITCH SURVEY RESPONDENTS
  • Table 6-3 FREQUENCY OF USAGE OF SWITCH BRANDS
  • Table 6-23 CONSUMERS’ SELF-DESCRIBED BRAND LOYALTY TO RX-TO-OTC-SWITCH BRANDS
  • Table 6-24 MOST IMPORTANT FACTORS CONSIDERED WHEN PURCHASING RX-TO-OTC-SWITCH BRANDS
  • Table 6-25 LEAST IMPORTANT FACTORS CONSIDERED WHEN PURCHASING RX-TO-OTC-SWITCH BRANDS
  • Table 6-26 OUTLETS WHERE RX-TO-OTC SWITCHES ARE PURCHASED MOST OFTEN

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